July 30, 2006
Wow.
Maria’s post says it so succintly.
As I said in my comment, such an easy thing to implement, and such a difficult thing to maintain.
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Customer Service |
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Posted by Jack Wallis
July 30, 2006
So my latest idea is, I think called Visibility. Promotion for musicians.
Combining
*Marketing savvy
*Web presence
*Live critique
*And much more!
This stems from the fact that I am noticing that most musicians don’t have much of a clue about marketing. They need help, and I believe I have the knowledge and experience to give them the help they need to Get Known and Become Superstars!
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Wealthy |
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Posted by Jack Wallis
July 27, 2006
…from Robert Ringer:
“If you always do what you’ve always done,
You’ll always be what you’ve always been.”
and
“Going the extra mile is NOT a jogging term.”
-tig
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Achievement |
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Posted by Jack Wallis
July 26, 2006
I’ve heard about it for years: The Nordstrom Way of customer service, ostensibly the gold standard by which all ofhter companies should be measured. Problem is, since I move to California and stepped into my first Nordstrom, I was, shall we say, underimpressed. I was not greeted, I was not assisted, etc. There was very little I noticed that was any different from Macy’s down the mall.
Then I bought a suit.
The Nordstrom Men’s department, specifically the suit department, is, indeed, the gold standard. The associate, Tom, not only helped me to find my size, but informed me that in two weeks the suit I liked would be on sale. $200 cheaper.
Two weeks later, I came back to buy it. Tom stayed with me the ENTIRE time I was being fitted by the tailor, even though we were waiting for her to finish with the customer in front of me. In a lesser store, he would have maybe excused himself and gone to reap some more commission while I was waiting for the fitting, but no. By my side the entire time, probably thirty minutes or more. Oh yeah, he also complimented me on my shoes.
I’ll be back.
tig
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Customer Service |
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Posted by Jack Wallis
July 25, 2006
Checked out a new Staples this weekend. Honestly, this company has their USP down. “Easy”. Have you ever been to one of the office supply big houses and tried to find , let’s say, envelopes? I’ve spent a long time looking myself and a longer time looking for something to help me.
Staples’ hook is this: You walk in the store, there are HUMONGOUS signs on the end of every aisle, telling you what is down that aisle. From the front of the store, I cpild see where everything was. I found printer ink in 10 seconds (OK, my wife did, but that’s just because I was looking in the other direction).
Got my ink, paid, was out in under 5 minutes.
Easy indeed.
To your success,
tig
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Customer Service |
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Posted by Jack Wallis